Question: My water bill is too high, what should I do?

Answer: Contact the Water Department. The Water Department’s street address is 17 Franey Road, near Trum Field. 617-625-6600 x-5850. Treasury does not read meters or determine the bill for Water customers. Treasury collects the funds that the Water Department bills. If you have a credit balance on your water account and require a refund, contact the Water Department. If you have a collection or payment issue, contact the Treasury/Tax Collector’s office.