Question: My mortgage company pays my taxes, why did you send me a bill?

Answer:

A tax bill is generated for every parcel in the City and mailed to the mailing address on file with the Assessing Department. Over 15 thousand bills are mailed each quarter. If your mortgage company pays your taxes, please note that they typically take tax payment funds from your escrow account one month before the tax due date in order to pay your taxes on time. Look at your mortgage statement the month before the tax due date and compare the City Tax Paid (actual not projected) amount with the amount the city has billed you. If the amount the mortgage company took from your escrow account is not the amount the City has billed you for taxes, contact your mortgage company and inform them of their mistake. If you want to know if your mortgage company paid your taxes, look to your mortgage statement before the due date, look to the next quarter tax bill for any outstanding or delinquent tax amounts, or contact the Collector's office a week after the due date (to allow time for all payments to be posted).

Note that mortgage companies and tax servicing companies receive an electronic file from the city. They choose the accounts they wish to pay upon and return the marked file to the city with one check or many checks on the due date. If the dollar amount of the checks matches the electronic file, the city posts the file, updating the real estate tax accounts as paid. We do not bill individual mortgage companies.